Tuesday, August 15, 2006

Top It Off

Today was dragging. Monday shifts are usually like that for me. I ended my shift a couple of hours ago. The calls were mostly awful and the dreary weather outside wasn't helping. I was just counting the seconds until I logged off of my work computer. My last call was legit (not a prank or fraud call). Though I usually get impatient when I'm about to end my shift, good thing I didn't rush it off. Why? Because I got one truly rare moment when the customer I spoke with told me I'm doing a great job. No qualms, no calling for supervisor... just a straightforward compliment from another human being.





I have to admit, however helpful my job may be, I seldom get honest compliments from someone whose life just got a little less complicated because of my presence. I'm sure a lot of you out there can relate to this. It would really help if people (yes, even ourselves) would give away a smile or a compliment or tip to the people who have always been a part of our otherwise mundane existence. That simple gesture the person did brightened up my day. It's like having 99 bad calls and getting a good last one. I ended up forgetting the bad 99 and went home with a smile on my face. That was one more lesson learned today. Yes, that was my cherry on top.

6 comments:

Anonymous said...

That's a sweet, nice post. Congratulations on a job very well done.

Unknown said...

Mark: Thank you! :)

Jaz said...

it's really hard working for a call center. and true enough, there are hardly any customers who regard or appreciate your efforts. that one you received then, is one great compliment =)

lei said...

can relate.. =)

i'm glad you got that last call. talk about saving the best for last.

Anonymous said...

I can also relate.Ü A smile will always brighten one's day. Some people just find it hard to smile, I dunno why... Hope all's well with you. Enjoy the weekend!

Unknown said...

mish: Thanks! No problem, just link me up! :)

jaz, louie anne and russ.: Thanks for the comments. Sometimes we underestimate just how powerful a small gesture of appreciation or a smile or some kind words can be. They can do wonders! :)