Impending Doom?

I will be trained for exchange. I just got an email today that I have mastered the primary part of this job and the next step for me will be to exchange tickets.

NOOOOOOOOOOOOOOOOOOOOO!

That is scary. It's a source of pay-out from the company when agents make mistakes. So, that's why I was not trained for email. Although I would love to be an email agent rather than exchange.

WHY ME?!